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Tag: Supportive Statements

Tips & Insights

BUILDING RAPPORT TIP 4 – Use Supportive/Positive Statements

Posted By CSRhelpline

Positive Phrases
They say sticks and stones will break our bones but words will never hurt us, but that isn’t true.  It’s a fact that words have power.  In customer service, the types of words and phrases that we use can either make or break

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