Welcome to the CSR Helpline! This site was created by someone in the service industry that understands the needs of reps. Being a CSR isn't as easy as picking up a phone and saying "hello." It involves much more than that, hence the purpose of this site. Please take a moment to look around and visit the blog entries. Feel free to leave comments if you'd like to share your experiences or just say hello! Thank you for visiting the CSR Helpline.
They say sticks and stones will break our bones but words will never hurt us, but that isn’t true. It’s a fact that words have power. In customer service, the types of words and phrases that we use can either make or break
Human beings have a tendency to imitate others’ speech patterns, including inflections, talking speed and speaking time. If someone is talking quickly, we’ll speed up our pace. If they’re slowing down and seem to be casual in their speech, we’ll tend to be the same
Shakespeare asked “What’s in a name?” A lot, according to a study on the effects hearing your name has on your brain. What were their results?
People LOVE hearing their names!
The following is true when handling customers:
Customers view you in a better
So in my last post, rapport was one of the skills that I mentioned was necessary for a Customer Service Representative (CSR) to possess. The next posts that I’ll be sharing with you will discuss tips in how to build rapport with customers. There will
The definition of empathy is uncomplicated. It is the ability to put yourself in someone else’s shoes. That’s it. If more people could do that, the world would definitely be a better place. In my opinion, this is probably one of the most important