BUILDING RAPPORT TIP 4 – Use Supportive/Positive Statements
Positive Phrases They say sticks and stones will break our bones but words will never hurt us, but that isn't ...
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BUILDING RAPPORT TIP 3 – Match Speech Patterns
Human beings have a tendency to imitate others' speech patterns, including inflections, talking speed and speaking time. If someone is ...
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BUILDING RAPPORT TIP 2 – Call the Customer By Name
Shakespeare asked "What's in a name?" A lot, according to a study on the effects hearing your name has on ...
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