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Tips & Insights

BUILDING RAPPORT TIP 3 – Match Speech Patterns

Posted By CSRhelpline

Human beings have a tendency to imitate others’ speech patterns, including inflections, talking speed and speaking time. If someone is talking quickly, we’ll speed up our pace. If they’re slowing down and seem to be casual in their speech, we’ll tend to be the same

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Tips & Insights

BUILDING RAPPORT TIP 2 – Call the Customer By Name

Posted By CSRhelpline

Shakespeare asked “What’s in a name?” A lot, according to a study on the effects hearing your name has on your brain. What were their results?
People LOVE hearing their names!
The following is true when handling customers:

Customers view you in a better

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CSR Helpline News

BEING BILINGUAL

Posted By CSRhelpline

So these days, if you blink, you’ll miss the world changing all around you. Take a look at some of these interesting facts:

Did you know that according to the U.S. Census Bureau, in 2014 there were more than 20 million children under 5

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Miscellaneous

WELCOME!

Posted By CSRhelpline

Hello and welcome to my little piece of CSR heaven on the net! This is a blog that will provide useful information to Customer Service Reps, as well as become a community online where we can all meet up and give our two cents’

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