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Tips & Insights

BUILDING RAPPORT TIP 2 – Call the Customer By Name

Posted By CSRhelpline

Shakespeare asked “What’s in a name?” A lot, according to a study on the effects hearing your name has on your brain. What were their results?
People LOVE hearing their names!
The following is true when handling customers:

Customers view you in a better

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Tips & Insights

BUILDING RAPPORT TIP 1 – Inject Energy & Enthusiam

Posted By CSRhelpline

So in my last post, rapport was one of the skills that I mentioned was necessary for a Customer Service Representative (CSR) to possess. The next posts that I’ll be sharing with you will discuss tips in how to build rapport with customers. There will

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CSR Helpline News

BEING BILINGUAL

Posted By CSRhelpline

So these days, if you blink, you’ll miss the world changing all around you. Take a look at some of these interesting facts:

Did you know that according to the U.S. Census Bureau, in 2014 there were more than 20 million children under 5

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Miscellaneous

WELCOME!

Posted By CSRhelpline

Hello and welcome to my little piece of CSR heaven on the net! This is a blog that will provide useful information to Customer Service Reps, as well as become a community online where we can all meet up and give our two cents’

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