Positive Phrases
They say sticks and stones will break our bones but words will never hurt us, but that isn’t true.  It’s a fact that words have power.  In customer service, the types of words and phrases that we use can either make or break

Shakespeare asked “What’s in a name?” A lot, according to a study on the effects hearing your name has on your brain. What were their results?
People LOVE hearing their names!
The following is true when handling customers:

Customers view you in a better

So these days, if you blink, you’ll miss the world changing all around you. Take a look at some of these interesting facts:

Did you know that according to the U.S. Census Bureau, in 2014 there were more than 20 million children under 5

Hello and welcome to my little piece of CSR heaven on the net! This is a blog that will provide useful information to Customer Service Reps, as well as become a community online where we can all meet up and give our two cents’