They say sticks and stones will break our bones but words will never hurt us, but that isn’t true. It’s a fact that words have power. In customer service, the types of words and phrases that we use can either make or break
Shakespeare asked “What’s in a name?” A lot, according to a study on the effects hearing your name has on your brain. What were their results?
People LOVE hearing their names!
The following is true when handling customers:
Customers view you in a betterRead More
So these days, if you blink, you’ll miss the world changing all around you. Take a look at some of these interesting facts:
Did you know that according to the U.S. Census Bureau, in 2014 there were more than 20 million children under 5Read More